Calvin Klein processes thousands of online orders every month. Some customers need to return products or exchange apparel.
Like other retailers, Calvin Klein has a Return Policy for these situations. Here’s everything you need to know.
Table of Contents
- What’s the Calvin Klein Return Policy?
- Return Policy at Calvin Klein
- Calvin Klein Return Methods
- How to Contact Calvin Klein Customer Support
- The Calvin Klein Return Policy
What’s the Calvin Klein Return Policy?
In most cases, Calvin Klein allows customers to return eligible products within 45 days of the shipment date. The product must be in original, unused, and unworn condition with the tags attached. However, final sales and custom products are not eligible for reimbursement of an in-store credit.
Return Policy at Calvin Klein
Customers can return Calvin Klein products within 45 days of the shipment date, as long as it meets certain criteria. Eligible Calvin Klein returns must meet the following standards:
- Items must be unused
- Items must be unworn
- Items must be unwashed
- Items must have the original tags attached
Note: Custom products and items listed as final sale are not eligible for refund, return, or in-store credit.
Calvin Klein Return Methods
There are a few different methods for returning products to Calvin Klein, including by mail and in-store locations.
Return Products by Mail
You can return Calvin Klein products by mail by clicking the “START A RETURN” button online. You’ll be directed to a new page where you can enter your order number and email address. After following the instructions, you’ll receive a pre-paid return label and a return packing slip.
You’ll need to ensure that the pre-paid return label, packing slip, and unworn items are included in your return package. Calvin Klein will reimburse you for the price of the qualifying products to the original payment form.
Note: Calvin Klein charges a flat rate of $4.95 for return shipping. The $4.95 fee is deducted from the total refund. You can contact Calvin Klein customer support if you encounter issues or need additional assistance.
Return Products In-Store
You can also return Calvin Klein products, apparel, and accessories at in-store Calvin Klein locations. Returning products at in-store locations are free of charge, but you will need your original packing slip. The products must also be in unworn, unused, and unwashed condition with the original tags attached.
Return PayPal, Google Pay, and Klarna Orders
You need to submit a return by mail if you purchased merchandise online with PayPal, Google Pay, or Klarna. Calvin Klein does not accept in-store returns for orders purchased with PayPal, Google Pay, Apple Pay, or other web-based payment platform.
Return Processing Fee
Calvin Klein charges a flat rate of $4.95 for return shipping. The $4.95 fee is deducted from the total refund.
However, if the refund is less than $4.95, the return shipping fee is charged to the original form of payment after the return is processed.
Calvin Klein Credit
- It will take roughly 7-14 business days for your return to be processed.
- Credit for returned products is credited back to your original payment method.
- It will take roughly 72 hours for the refund to appear on your bank statement.
- Calvin Klein will send you an email confirmation once your return is finished processing.
Price Exchanges and Different Merchandise
Calvin Klein does not offer direct exchanges for prices or products. You’ll need to place a separate online order and return the products when exchanging an item for a new size or color.
The returned products will be processed, and you’ll be refunded to the original payment form as long as you adhere to the policy. Calvin Klein does not guarantee any replacement items. You can contact Calvin Klein customer support if you encounter issues or need additional assistance.
Wrong Product, Color, or Size
If you were shipped the wrong product, you could contact Calvin Klein Customer Service. You’ll need to contact them before returning your product so they can help you with the processing fees. Calvin Klein will not accept responsibility for return charges if you don’t contact them in time.
Ensure you have your order number ready when you call Customer Service. You’ll need to have a detailed description of the item you ordered and the discrepancies.
Note: Calkin Klein doesn’t take responsibility for delivery, handling, gift wrap, and other fees for refunded products.
How to Contact Calvin Klein Customer Support
There are several ways you can contact Calvin Klein Customer Service if you encounter issues or need additional assistance.
Use the Online Customer Support Form
You can use the online Calvin Klein Customer Support Form for additional assistance. You can fill out the online form and submit your inquiry to reach a representative. You’ll need the following information:
- First name
- Last name
- Phone number
- Department you need to reach
- Detailed message
- Optional attachments
HUse the Calvin Klein Online Live Chat
You can use the Calvin Klein Live Chat to reach a digital support assistant. Simply visit the support page here, scroll down, and click on the “Chat” button. A chat box will appear where you can specify your issue and receive additional assistance. The chat feature is available seven days a week from 9 am to 9 pm ET.
Contact Customer Support via Phone
You can also contact Calvin Klein customer service by phone at the following numbers:
- Online Inquiries: 866-513-0513. Available Mon-Sun from 9 am to 9 pm ET.
- Store Inquiries: 866-214-6694. Available Sun-Fri from 9 am – 9 pm ET and Sat from 9 am – 5 pm ET.
The Calvin Klein Return Policy
Calvin Klein customers can return eligible products within 45 days of the shipment date. The product must be in original, unused, and unworn condition with the tags attached. Final sales and custom products are not eligible for a return, refund, or in-store credit.
You can return products by mail by visiting the Start a Return page and following the prompts. You can also return products at in-store locations free of charge. Be sure to contact Calvin Klein customer support if you encounter issues or need additional assistance.