Does Dillard’s Price Match?

Dillard’s is an upscale retailer with products reaching well over $500. With higher price points, customers are wondering if the retailer offers price matching for competitor listings.

We cover everything you need to know about Dillard’s price matching and adjusting services in the article below. Read on for more information.

Does Dillard’s Match Competitor Prices?

Unfortunately, Dillard’s does not match any competitor prices for any products. Dillard’s does not offer price matching services in-store or online. Product listings from Dillard’s are non-negotiable at in-store and online locations. You can call Dillard’s customer service at 1-800-DILLARD (1-800-345-5273) for more information.

Does Dillard’s Offer Price Adjustments?

Unfortunately, Dillard’s does not offer customers any form of price adjustment services. This means if you purchase a product from Dillard’s and it goes on sale afterward, you cannot receive a reimbursement for the difference. You can call Dillard’s customer service at 1-800-DILLARD (1-800-345-5273) if you have additional questions.

Dillard’s In-Store Return Policy Requirements

Dillard’s Return Policy

Although Dillard’s doesn’t offer price matching or adjustment services, they offer a fairly robust Return Policy. You can return products to in-store or online locations with certain restrictions and limitations in mind.

Dillard’s In-Store Return Policy Requirements

You’ll need to meet certain requirements to qualify for in-store returns, including the following:

  • You have up to 30 calendar days from the original date of purchase to return a product to Dillard’s (unless annotated on the original receipt).
  • The product must be in the original, unused condition unless you’re returning it due to a manufacturer defect.
  • You must have the original Dillard’s receipt or proof of purchase label.
  • All original product tags must be attached.

Does Dillard’s Match Competitor Prices

Dillard’s In-Store Return Policy Restrictions

  • Products on clearance and products marked down 65%, or more are not eligible for return.
  • Products on sale with additional discounts are not eligible for return.
  • Personalized products do not qualify for the return.

Note: These limitations do not apply to products that are damaged, defective, or have shipping errors. You’ll need to contact Dillard’s customer support to see if your product meets these guidelines.

In-store Refunds for Returned Products

Dillard’s will submit a refund to the original payment method for all eligible product returns, including the sales tax. Customers can choose a Dillard’s product credit voucher instead if they wish. Check purchases have a ten-day waiting time frame before cash or check reimbursement is submitted.

Dillard’s In-Store Gift Returns

Dillard’s will issue a Dillard’s gift card or product credit if you return a Dillard’s product that you received as a gift.

Dillard’s Online Return Policy Requirements

You’ll need to meet certain requirements to qualify for online returns, including the following:

  • You have up to 30 calendar days from the original date of purchase to return a product to Dillard’s (unless annotated on the packing slip or the online product page).
  • The product must be in the original, unused condition unless you’re returning it due to a manufacturer defect.
  • You must have the original Dillard’s receipt or proof of purchase label.
  • Footwear must be in the original box.
  • All original product tags must be attached.

Does Dillard’s Price Match

Dillard’s Online Return Policy Restrictions

  • Products on clearance and products marked down 65%, or more are not eligible for return.
  • Products on sale with additional discounts are not eligible for return.
  • Personalized products do not qualify for a return.

Note: These limitations do not apply to products that are damaged, defective, or have shipping errors. You’ll need to contact Dillard’s customer support to see if your product meets these guidelines.

How to Return Dillard’s Products Online

You can return Dillard’s products to any in-store location except Clearance Centers. You can also use the following steps to return products online:

  1. Re-pack your products and the original receipt. You can use the original Dillard’s box or packaging.
  2. You can print a Dillard’s return label by visiting the Print a Return Label page and following the prompts. You’ll need to attach the return label to the package and remove any previous labels. Dillard’s charges $9.95 for using the return slip.
  3. You can drop off your package at any USPS (U.S. Mail) store if you’re using the pre-printed Dillard’s return label. Alternatively, you can take your package to any carrier you like if you aren’t using the pre-printed return slip.

Note: Products purchased using Afterpay and returned will receive a Dillard’s gift certificate for the transaction price.

Does Dillard’s Offer Price Matching or Price Adjustments?

Unfortunately, Dillard’s does not offer any price matching or price adjustment services on any products. Product listings from Dillard’s are non-negotiable at in-store and online locations. However, you can use Dillard’s Return Policy to return eligible products you aren’t satisfied with.

You have 30 days after the purchase date to return products that aren’t damaged or used. You’ll also need the original proof of purchase. You can call Dillard’s customer service at 1-800-DILLARD (1-800-345-5273) for more information.

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