Crocs process thousands of in-store and online orders each month. Unfortunately, not every customer is satisfied with their purchase and needs to make a return.
We cover everything you need to know about the Crocs Return and Exchange Policy in the article below. Read on for more information.
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Crocs Exchange or Return Policy
Crocs have a Return Policy available after products ship. Customers can receive a full refund to their original payment method, excluding shipping fees, for unworn and unwashed items within 45 business days. Products returned after 45 days are not eligible for Return.
The Crocs Exchange and Return Policy Explained:
Crocs provide customers with an extensive Return Policy for eligible products. Crocs issues a full reimbursement, minus the shipping fees, for unworn and unwashed products within 45 business days. Like other retail policies, there are certain restrictions and limitations. Here are some of the basics:
- Customers have 45 business days after the shipment date to send and receive a refund. After 45 days, products are no longer eligible for a refund.
- Products must be unworn and unwashed to qualify.
- Merchandise labeled “Final Sale” is not eligible for Return or exchange. These products are not subject to price adjustments.
- Merchandise collaborations or special event products do not qualify for Return online or at in-store locations unless they’re faulty.
You can view the Crocs Warranty Policy if your merchandise has quality issues. You can start the return process online by visiting the Return Policy page and providing your order number and email address at the bottom of the page.
How Long Does the Crocs Return Process Take
Crocs take between 10-14 business days to process returns after the package arrives. However, it can take additional days for the refund to post to a bank account, depending on the bank or finance company.
Crocs Gift Exchange
Crocs will exchange gifts as long as the merchandise is unworn and unwashed. Be sure to call 1-866-306-3179 to start the Crocs gift exchange process. A Crocs associate will need information about the type of footwear, the reason for the exchange, and your email address. After you return the product, they’ll send you a new one.
Crocs Shipping Damage
If your merchandise was damaged during shipping, be sure to contact Crocs Customer Service for a product exchange or reimbursement within 90 days. You can contact Crocs Customer Service at 1-866-306-3179 to start the process.
If You Can’t Locate Your Shipment
Crocs do not take responsibility if your shipment was “Delivered” and you can’t find the shipment. Crocs apologize for the inconvenience but do not take responsibility for lost or stolen packages. You can contact Crocs Customer Service at 1-866-306-3179 for additional information.
How to Return Online Crocs Orders
You can easily return Crocs orders online. You’ll need your order number and zip code to start the return process. Here are steps to return Crocs orders online:
- Visit the Crocs Return Policy page and scroll to the bottom of the screen.
- Provide your order number and email address to view the status of your reimbursement or start the process. Click the View Order Details button to continue.
- Inform Crocs of the reason for your Return.
- Select your preferred shipping option, including USP Pre-paid Label; choose your own carrier or Return in-store.
- Review your information and print your return label.
- Ship or deliver your package using the preferred method you selected.
Note: Crocs advises customers to keep their tracking number if they’re returning an order by mail. Crocs do not take responsibility for returning orders that do not arrive.
Crocs Online Order Return Options
Crocs allows customers to select their preferred shipping option when returning a product. Customers have three options, including the following:
- UPS Pre-Paid Label: Crocs provides a UPS prepaid shipping label and return slip that you can print out online.
- Choose your own carrier: Crocs provides the packing slip for Return.
- Return in-store: You can locate a Crocs store near you and return your order in person.
Crocs Price Adjustments
Crocs provide customers with price adjustments after purchase. If a customer purchases an item and it drops in price, they have 14 days after the original purchase date to request a price adjustment. Crocs will refund the price adjustment to the original payment method with valid proof of purchase.
However, Crocs price adjustments are only available for merchandise bought on the online Cocs store. Crocs do not issue reimbursements or in-store credit for free items. Instead, they offer a coupon for the next order.
Merchandise labeled “Final Sale” is not eligible for Return or exchange and is not subject to the price adjustment policy. Crocs maintain the ability to adjust these guidelines at any time.
How to Contact Crocs Customer Service
You may need to consult Crocs Customer Service for product returns or additional questions. There are a few ways you can contact them, including phone calls and live chat.
Contact Crocs Customer Service via Phone
You can contact Crocs Customer Service via phone to speak directly to an agent for additional assistance. Contact Crocs at the following number:
- 1-866-306-3179
Contact Crocs Customer Service via Live Chat
You can use the online Live Chat service to consult a Crocs Customer Service agent for additional assistance. The Live Chat feature is available during normal operating hours. To start, click the Live Chat button at the bottom of the Crocs website and provide the following information:
- First and last name
- Email address
- Inquiry reason
- Order number
After you provide the information above, tap Chat Now to start the process.
Conclusion
Crocs have a Return Policy available after products ship. Customers can receive a full refund to their original payment method, excluding shipping fees, for unworn and unwashed items within 45 business days. Products returned after 45 days are not eligible for Return.
You can start the return process online by visiting the Return Policy page and providing your order number and email address at the bottom of the page. Be sure to call Crocs Customer Service at 1-866-306-3179 if you encounter issues and require additional assistance.