Does Zappos Sell Fake Shoes?

Zappos has been in business since 1999, but many customers are still concerned they sell fake merchandise. Don’t panic if you’re worried about finding fake shoes at Zappos or if you think you received faulty goods.

We cover everything you need to know about Zappos, fake shoes, and what you can do in the article below. Read on for more information.

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Does Zappos Sell Counterfeit Shoes?

Thankfully, Zappos does not sell fake shoes for women, men, or children.

The Zappos Return Policy ensures they don’t accept footwear that’s been worn, washed, or in a different condition than intended.

Zappos is also owned by Amazon, which improves its trustworthiness and respect as a business.

One concern many customers have with Zappos is fake shoes and merchandise. Luckily, Zappos doesn’t sell counterfeit goods. But there are a few considerations to keep in mind, including the following:

  • The Zappos Return Policy prevents them from accepting used, counterfeit, or worn merchandise.
  • You can return defective or faulty merchandise to Zappos for free. Visit the Return Policy page for more information.
  • Be sure to contact the Zappos Customer Loyalty Crew if you believe your merchandise is fake or defective. You can reach a representative 24/7.

How to Contact Zappos Customer Support

Zappos Return Policy

The Zappos Return Policy allows customers to refund eligible merchandise from anywhere in the United States for free. Like other retail policies, there are a lot of factors to consider, including the following:

  • Zappos return shipping is free from any location in the United States.
  • Merchandise must be unworn with the original security tags and packaging intact. Any products that do not meet these criteria will not qualify for reimbursement.
  • Customers have 365 days from their purchase date to return products.
  • It typically takes 5-10 business days for a return to arrive and finish processing. Afterward, Zappos will reimburse the original payment method, which can take an additional 2-10 business days to complete.

Zappos Return Options

Zappos provides customers with several straightforward return methods, such as printer-free, pick-up, and mail returns. Here are some of the return options available at

Does Zappos Sell Counterfeit Shoes

Free UPS Drop-Off at Zappos

Zappos offers Free UPS Drop-Off shipping for eligible merchandise. Zappos will send a return code via email that you can take to your local UPS to scan. UPS will print and attach a free return slip, allowing you to send your product without any hassle. You can visit the Returns page to start the self-return process at Zappos.

Free UPS Pick-Up at Zappos

Zappos offers Free UPS Pick-Up Returns for select VIP orders. When you select this option, UPS will pick up your order the next business day. However, you’ll need to be present at the time of pick-up. You can visit the Returns page to start the self-return process at Zappos.

Email and Print Your Return Label at Zappos

Finally, Zappos provides customers with the option to print their own return slip and drop off their package at an authorized UPS facility. This return method is similar to other retailers and requires a printer. You can visit the Returns page to start the self-return process at Zappos.

Zappos Customer Support

You may need to contact Zappos Customer Support if you received faulty merchandise or have additional inquiries. Luckily, there are several ways you can reach a representative or find useful information online.

Does Zappos Sell Fake Shoes

Call the Zappos Customer Loyalty Crew

One method you can use for additional assistance or inquiries is to call the Zappos Customer Loyalty Crew. You can reach Zappos 24/7 at the following number:

  • 1-800-927-7671

Text the Zappos Customer Loyalty Crew

Alternatively, you can text the Zappos Customer Loyalty Associates if you encounter defective merchandise or have questions. Simply text CHAT to following number:

  • 1-833-927-7898

Note: By texting the Zappos Customer Loyalty Team, you consent to receive messages, such as automated or marketing texts. You can text STOP to prevent further texts. Message and data rates can apply, depending on your carrier.

Use the Live Help Feature

Alternatively, you can ask a question or receive additional support from the Zappos Customer Loyalty Crew by accessing the Live Help feature. Simply click here to open a new conversation window. You may need to log into your account to use the Zappos Live Help option.

Use the FAQ Section

Finally, you can visit the Zappos FAQ section to find answers to commonly asked questions and other useful information. Simply navigate to the Zappos FAQ and find your issue from the topics provided.

Zappos does not sell counterfeit or fake footwear for women, men, or children. The business isn’t a scam and is completely legit. Zappos is owned by Amazon, and their Return Policy prevents them from accepting merchandise that’s worn, counterfeit, or faulty.

Visit the Zappos Return Policy for more information if you believe you received faulty or defective merchandise. Alternatively, you can contact a Zappos representative for additional support and inquiries at 1-800-927-7671.

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