Ray-Ban processes thousands of online orders each month. Unfortunately, not all customers are satisfied with their purchases, and some request product returns.
Thankfully, in the article below, we cover everything you need to know about the Ray-Ban Return Policy and return process. Read on for more information.
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The Ray-Ban Return Policy
Yes, Ray-Ban has a Return Policy that allows customers to return products within 45 days of receipt. Customers can return Ray-Ban products for free via mail or at any in-store Ray-Ban store or LensCrafters. However, refunding online purchases to certified stores or premium stores is impossible.
The Ray-Ban Return Policy provides customers with an extensive range of options for refunding products they aren’t happy with. Like other retail policies, there are certain limitations and restrictions to be aware of. Here are the basics to get you started:
- You have 45 days from receiving the package to return merchandise purchased on Ray-Ban.com.
- You can return products for free via mail or in person at any US Ray-Ban location or official LensCrafters store.
- Products bought on Ray-Ban.com may be refunded exclusively to Ray-Ban or LensCrafters in-store locations. You cannot return online orders to a certified in-store or certified premium in-store site.
- Customized merchandise labeled “REMIX” is not eligible for return or refund unless it is damaged or defective.
For additional information, you can view the official Ray-Ban Return Policy online. Alternatively, you can contact Ray-Ban Customer Care for extra support or assistance.
Ray-Bans Refunds and Exchanges
- Ray-Ban will send an email confirmation once they reimburse the merchandise return. Reimbursements typically take around 15 business days of receipt to appear and process.
- If you choose to replace a defective item, Ray-Ban will send a new product as soon as they receive and process the faulty item at their warehouse.
- Ray-Ban only accepts merchandise returns for products bought on Ray-Ban.com. Products purchased from authorized retailers must be returned at the place of purchase.
- Ray-Ban processes all reimbursements to the original payment method used at the date of purchase.
For additional information, you can view the official Ray-Ban Return Policy online. Alternatively, you can contact Ray-Ban Customer Care for additional support or assistance.
Returning Ray-Ban Products Online
You can return Ray-Ban products purchased online via mail for free. Your order number, email address, and original packing materials may be needed. We cover the return steps below to get you started with the process.
How to Return Ray-Ban Products Online?
- Launch the My Orders page. Provide your Order Number and Email Address you used when purchasing your order. Alternatively, You can provide your AppleID if you bought with ApplePay.
- You’ll be taken to another screen. Follow the prompts provided and print the Return Label and Authorization slip.
- Pack your merchandise in the original packaging alongside any documentation, accessories, and manuals you received with the items. Ensure the order is secure and the contents are not at risk of damage while shipping.
- Affix your pre-paid Return Label on the exterior of the package. Ensure you cover or scratch out any previous address labels.
Alternatively, you can contact Ray-Ban Customer Support at 866-472-9226 to have an agent create a Return Label and Authorization slip and walk you through the return process.
In-Store Ray-Ban Returns
You can visit any US Ray-Ban or LensCrafters location to return products in-store. Simply consult an associate, and they will register your return at the support desk. You’ll also receive a notification email once the refund is finished. The total reimbursement should be visible in your bank account within five days of the return.
Remember that prescription eyeglasses do not qualify for return at in-store locations. You’ll need to return these products using the online steps above.
Note: Products bought on Ray-Ban.com can be returned exclusively to official Ray-Ban or LensCrafters in-store locations. It’s not possible to return online orders to certified and premium in-store sites.
Track Your Ray-Ban Return?
You can track the status of your Ray-Ban Return online by visiting the Track My Return page. You’ll need to provide your Return Number and Email Address you used during the checkout procedure to access the order information. Alternatively, you can log into your Ray-Ban account to access your complete order history.
How to Check Your Ray-Ban Order Status?
You can check the status of your online Ray-Ban order online by visiting the Check Order Status page. You’ll need to provide your Order Number and Email Address used during the checkout procedure to view the order information. Alternatively, you can use your AppleID if you paid with Apple Pay.
You can also log into your Ray-Ban account to access your complete order history. Contact Ray-Ban Customer Support with the online contact form if you have additional questions.
Contact Ray-Ban Customer Support
You may need to contact Ray-Ban Customer Support for assistance during the return process or if you encounter additional issues. There are a few ways you can get a hold of a representative, and we cover them below.
Contact Ray-Ban Customer Support via Contact Form
The primary method to contact Ray-Ban Customer Support is using the dedicated Contact Form. Simply use the drop-down menu to select your type of issue. You’ll have the option to follow further instructions or provide your email and a detailed message of your problem.
Note: Ray-Ban Customer Support is open from 10:00 AM to 7:00 PM EST, Monday through Sunday. You may not hear back or reach a customer support agent if you contact Ray-Ban outside these timeframes.
Contact Ray-Ban Customer Support via Phone
Alternatively, you can call Ray-Ban Customer Support for additional support and assistance. You can contact a customer support agent for further assistance with product returns, account issues, and more. Reach Ray-Ban Customer Support at the following:
- 866-472-9226 (Toll-Free Number)
Note: You may have to navigate through automated messages before you reach an active customer support agent. The Ray-Ban Customer Support phone line may only be open from 10:00 AM to 7:00 PM EST, Monday through Sunday.
Ray-Ban provides customers with an extensive Return Policy that allows them to return products within 45 days of the original receipt. Customers can return Ray-Ban products for free via mail or at any in-store Ray-Ban store or LensCrafters. However, refunding online purchases to certified stores or premium stores is impossible.
You can start the return process by visiting the My Orders page and providing your Order Number and Email Address. Print the Return Label and Authorization slip and follow the prompts to complete the process. Contact Ray-Ban Customer Support if you encounter issues or require additional assistance.